We know that these are uncertain times right now, and almost all of the sports events we operate travel packages for have been affected. We don’t know when the virus will pass completely or when crowds can return to sport but we are here to reassure you that when the time is right for sport and travel to return we are the best-placed company for you to fulfil those lasting memories and bucket list trips with. Whilst, like you, we are disappointed that events have had to be cancelled, nothing is more important to us than the health, safety, and wellbeing of our customers and staff and our thoughts are with all those who have been affected during this challenging time.
As a sports travel company, we love and miss sport along with the thousands of incredible fans we look after and meet throughout the year. As sport has returned to our TV, we are busy working with all of the organisers, suppliers, and organisations around the globe involved in the sporting events affected. We are busy planning for the return of travel and events and we hope to see you on future events and rescheduled fixtures in the not too distant future.
Below we have provided a link to a table detailing the status and updates of our 2020 events - please do keep referring to this overtime for more updates. All customers that had purchased packages to affected events were notified promptly and where customers requested a refund these were processed within the legal requirement of 14 days. We have provided all customers with Refund Credit Notes (further explanation on these below) which are a new process endorsed and encouraged by ABTA (Association of British Travel Agents) and the Government via its ATOL (Air Traffic Operators License) scheme to ensure your money stays protected whilst waiting to see what rescheduling of events looks like. We would love for you to keep your booking with us in the form of a refund credit note whilst you wait for the new dates on your affected trip, or perhaps to consider an alternative trip with us.
We understand that while we try to assure you we're looking after things as safely and efficiently as possible, you may still have a number of questions or concerns in this uncertain climate. This page is dedicated to giving you peace of mind regarding your sports travel requirements during 2020 and 2021. Take a look below for more information which includes:
We are a Member of ABTA which means you have the benefit of ABTA’s assistance and the assurance that we commit to abide by the ABTA Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. Our ABTA Number is V8321.
We are also members of the International Air Transport Association (IATA 91201670) and hold an Air Travel Operators Licence (ATOL 3720). You will receive an ATOL certificate with your booking confirmation where the package you have purchased includes a flight. Most of our products are protected under the Package Travel Regulations and this along with the membership of these professional bodies guarantee our standards of trading practice and give you financial security.
The infographic below best explains a Refund Credit Note. At a time where the travel industry has faced a crisis, ABTA put in place a process to ensure that customers' money was protected whilst bookings changed and tour operators struggled with the ability to refund customers within the legal 14-day window. Gullivers have refunded all customers that have requested their refund within the 14-day window even with the new process in place. When accepting the RCN a cash refund still remains an option for you until the 31st January 2021 for non-flight inclusive packages, and 30th September 2021 for flight-inclusive packages when the RCNs expire and you will be automatically refunded but if you are considering re-booking in that time the RCN gives you that opportunity.
Is there an expiry date to use my Refund Credit note?
Yes, there is, and this is dependant on whether your package booked with us included flights or not:
We will contact you in advance of this and if you have not used your RCN by this point you are eligible for a refund of your money on or before this date. As soon as the rescheduled event is available we will contact you and offer you the opportunity to book. If you book a trip of a lesser value than the RCN you can either use that credit to make another booking or receive a refund of the difference. If your new booking is of a higher value than the RCN you will be required to pay the difference.
Take a look below at our FAQs for further information on Refund Credit Notes.
The cancellation and postponement of sporting events has meant that while we haven’t had the chance to fulfil many of your sporting bucket list dreams, we have worked hard to maintain our fantastic levels of customer service ensuring that those who had purchased packages to cancelled or postponed events were kept updated with the latest information and options. This has meant responding to the government, official bodies and travel regulations faster than ever. We're delighted to have provided Refund Credit Notes to all cancelled events, and refunded all customers that have requested their refund within the 14-day window. Below is just a small selection of customer testimonials received during this difficult time:
"Just a word of thanks. A friend and me had booked with you for the Austrian GP which as you know is now cancelled. You were very quick to offer alternatives. Sadly, we had to choose a refund, which you arranged within 7days. This is fantastic customer service. I hope your business continues through this disruption and can assure when the situation allows, we will book with you again. Kind regards and thank you." - Rob Ellett, Austrian Grand Prix 2020
"I know you must be absolutely swamped but sometimes you learn lots about companies when they deal with huge issues like Covid-19. I hope you are all well, I’d have no hesitation using Gullivers in the future. In fact I’d be more likely to search you out as a result of your excellent informed service." - Mr F.H., Italy v England - Six Nations 2020
"Please pass on my thanks to all your team for the amazing customer service provided through the whole process from booking to now. I will absolutely book again with Gullivers, I couldn’t ask for better packages and service." - Alice Davis, Italy v England - Six Nations 2020
"We are so impressed with Gullivers' and most definitely will give you folks our business in the future when normality returns. There is no comparing your folks response with the runaround we are experiencing with some other companies." - Anthony Bremner, British Grand Prix 2020
"Thank you for your help and assistance. Will certainly be rebooking with Gullivers again after your amazing communication and customer service during this chaotic time." - Anne Tibbetts, Wales v Scotland - Six Nations 2020
"The refund arrived in full in our account this morning. Thank you very much, it’s made me very relieved that we did not attempt to put our own package together; tickets, flights, air B+B etc. I am sure it would have been a lot more hassle and getting it all back would have been doubtful." - Mike B, Italy v England - Six Nations 2020
"Thank you for what is still proving to be an excellent service in what must be a really testing time for your company when so many others are not so forthcoming. We will definitely be continuing to use Gullivers Travel in the future and I will continue to recommend to all I can." - Scott Lamport, British Grand Prix 2020
"I would like to add that this is the first time we have used Gulliver’s and we have been very impressed with the service, from the start of the booking process right through to the unfortunate postponement which was announced very late. We will definitely use Gulliver's again and would gladly recommend to others." - James P, Wales v Scotland - Six Nations 2020
"We are very disappointed not to be going to Rome next week, but once the match is rescheduled, we will be in contact again to rebook. We are very impressed with the service we have received from Gullivers Travels and look forward to travelling with you on a future date." - Angela N, Italy v England - Six Nations 2020
"We are so disappointed not to be going but will definitely be back in touch with you guys to book again in the future. Can I just say your communication throughout this unprecedented time has been fantastic, let’s hope we can return to some sort of normality in the not too distant future!" - Susie M, Belgian Grand Prix 2020
"I can't say enough how wonderful the communication has been since the very beginning and the excellent, no quibbles response to my change of mind. I for sure will be back to book something as soon as we can reasonably expect it to go ahead!" - Alex M, AC Milan v Atlanta 2020
If the event is cancelled and we have to cancel your package, you will be entitled to a refund of monies paid to us.
We take great pride in offering our customers fantastic service and fulfilling bucket list dreams. Whilst the cancellation of sporting events has meant we haven’t been able to be at fantastic events this year, we have worked hard to maintain our fantastic service levels and our feedback attests to that. We have adapted quickly to the new industry processes and put in place new procedures that weren’t there before. We are aware that sometimes these need some explanation so we have created a list of FAQ’s for you. You can book with us in confidence that your booking will be protected and if the events are cancelled or postponed then you are entitled to a refund of your money in full.
We know that as government and travel advice develops your plans may need to change and we have made some small amendments to our terms and conditions to help you with this and offer you even greater flexibility. These are explained in the link to the FAQ’s.