Sport and crowds have largely now returned and we are excited about travelling and being at bucket list events and destinations once again. We understand that things are a bit different with different entry requirements for different countries with different testing requirements. We provide more detail in our FAQ pages about vaccination, testing and cancellation of events.
This page is dedicated to giving you peace of mind regarding your sports travel requirements during 2021 and 2022. Take a look below for more information which includes:
How your travel package booked through us is financially bonded and protected
We are a Member of ABTA which means you have the benefit of ABTA’s assistance and the assurance that we commit to abide by the ABTA Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. Our ABTA Number is V8321.
We are also members of the International Air Transport Association (IATA 91201670) and hold an Air Travel Operators Licence (ATOL 3720). You will receive an ATOL certificate with your booking confirmation where the package you have purchased includes a flight. Most of our products are protected under the Package Travel Regulations and this along with the membership of these professional bodies guarantee our standards of trading practice and give you financial security.
The infographic below best explains a Refund Credit Note. At a time where the travel industry has faced a crisis, ABTA put in place a process to ensure that customers' money was protected whilst bookings changed and tour operators struggled with the ability to refund customers within the legal 14-day window. Gullivers have refunded all customers that have requested their refund within the 14-day window even with the new process in place. When accepting the RCN a cash refund still remains an option for you until the deadline on your RCN for non-flight inclusive packages (ABTA Protection), and 30th September 2021 for flight-inclusive packages (ATOL Protection).
When the RCNs expire, if you have not rebooked or had an extension offered to you, you will be automatically refunded but if you are considering re-booking in that time the RCN gives you that opportunity.
Is there an expiry date to use my Refund Credit note?
Yes, there is, and this is dependant on whether your package booked with us included flights or not and also when the cancellation took place:
We will contact you in advance of this deadline and if you have not used your RCN by this point you are eligible for a refund of your money on or before this date. As soon as the rescheduled event is available we will contact you and offer you the opportunity to book. If you book a trip of a lesser value than the RCN you can either use that credit to make another booking or receive a refund of the difference. If your new booking is of a higher value than the RCN you will be required to pay the difference.
Take a look below at our FAQs for further information on Refund Credit Notes.
We have worked hard to maintain our fantastic levels of customer service during the pandemic to ensure that those who had purchased packages to cancelled or postponed events were kept updated with the latest information and options. This has meant responding to the government, official bodies and travel regulations faster than ever. Below is just a small selection of customer testimonials received during this difficult time:
"Just a word of thanks. A friend and me had booked with you for the Austrian GP which as you know is now cancelled. You were very quick to offer alternatives. Sadly, we had to choose a refund, which you arranged within 7days. This is fantastic customer service. I hope your business continues through this disruption and can assure when the situation allows, we will book with you again. Kind regards and thank you." - Rob Ellett, Austrian Grand Prix 2020
"I know you must be absolutely swamped but sometimes you learn lots about companies when they deal with huge issues like Covid-19. I hope you are all well, I’d have no hesitation using Gullivers in the future. In fact I’d be more likely to search you out as a result of your excellent informed service." - Mr F.H., Italy v England - Six Nations 2020
"Thank you for what is still proving to be an excellent service in what must be a really testing time for your company when so many others are not so forthcoming. We will definitely be continuing to use Gullivers Travel in the future and I will continue to recommend to all I can." - Scott Lamport, British Grand Prix 2020
We have created a set of FAQ’s to help give more clarity on some of the topics that have arisen during the pandemic.Click here to read our FAQs
With COVID testing now the norm for travel we have put some guidance together on what tests you may require when travelling to and from your destination. This guidance does often change at very short notice and you should check the specific requirements for your destination before making any testing purchases. From the 4th October 2021 if you are fully vaccinated, the requirement for testing prior to travelling to England has been removed. As well as testing requirements there is likely to be extra documentation that you will need to complete yourself for entry into the destination and back into the UK in the form of a Passenger Locator Form.
Before you go on holiday
Many destinations require a COVID test to be completed pre-travel for entry into the country, this may need to be a PCR test.
Pre-trip tests are decided by the destination you are visiting. The length of time required before travelling to take the test does vary by destination. This test needs to be negative for travel to continue. Please ensure you review the entry requirements into the country prior to booking any test as the situation changes very quickly https://www.gov.uk/foreign-travel-advice
We will send you details pre-departure about the destination specific requirements at that time. Whilst some countries are strict in their specification of the test needing to be a PCR test, some countries do allow an antigen test to be used. You may also be required to prove your vaccination status as part of the entry requirements, and any potential requirement to quarantine could be dependant on whether you are vaccinated or not. Further information on this can be found here https://www.gov.uk/guidance/nhs-covid-pass
Please note that currently, NHS PCR or Antigen tests are not accepted and use of a private testing provider is required currently. This list is updated sporadically and the most up to date list can be found here https://www.gov.uk/government/publications/list-of-private-providers-of-coronavirus-testing/list-of-private-providers-of-coronavirus-testing
Below are the details of 2 independent providers of tests. We have provided information about these should you wish to use their services. You can choose which provider you use, we recommend that you verify with your chosen provider (whether the below or otherwise) that the test satisfies the entry requirements to the destination to which you are travelling and that the provider can comply with the strict timescales you will have to adhere to. Gullivers Sports Travel cannot be held responsible for any third party suppliers’ delay or otherwise failure to provide a suitable test result.
Randox is a government-accredited testing service and as a Gullivers customer, you can receive a discount on their in-clinic and home test kits, bringing the cost down to as little as £43 per test.
How does it work?
Book your test at one of the Randox facilities at major UK airports and testing centres or use the home delivery and drop box service. https://www.youtube.com/watch?v=IF0lvoK4WQQ
ExpressTest by Cignpost is one of the UK’s leading COVID-19 travel providers of at-home testing and clinician-led testing with over 30 testing sites across the UK. ExpressTest operate out of Heathrow, Gatwick, Edinburgh & Birmingham Airports where they are the main testing provider. Prices from £35 at UK Airport locations.
How does it work?
Book your test at one of the ExpressTest facilities at major UK airports and Regional Health Centres or use their home testing kit for Day 2 Arrival Tests.
Demonstrating your COVID vaccine status for travel
The UK government have put together the following information to show travellers how they can show they have had both vaccines. https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad
For residents of England there are two methods:
Download the NHS App (Not the NHS-Covid19) where there is a new section “Check your Vaccination Status”.
A letter version for those without a smartphone can be requested by calling 119 (free of charge). This route may take around 7 days for a letter to arrive, and will show the dates both vaccines were administered.
For residents of Wales:
Please call 0300 303 5667 to request a vaccination certificate. Please note it can take up to 10 working days to receive your certificate.
For residents of Scotland there are two methods:
You can view and print your vaccination status online: https://www.nhsinform.scot/covid-19-vaccine/after-your-vaccine/get-a-record-of-your-coronavirus-covid-19-vaccination-status
A letter version can also be requested by calling the COVID-19 Status Helpline on 0808 196 8565. Records will be sent via first class post, however do ensure you leave sufficient time for this to arrive pre-travel.
Returning to the UK (from the 4th October):
If you are fully vaccinated, from the 4th of October, the requirement for testing prior to travelling to England has been removed. Adult's aged 18 and over who are not fully vaccinated, must continue to have a PCR or Antigen test completed in resort 72 hours prior to travelling – this applies regardless of the destination you are travelling from. Children aged between 11-17 will follow the testing requirements of any accompanying adult.
When you get back
Depending on your vaccination status, you'll be required to have the following tests completed:
Fully vaccinated - PCR test on or before day 2 of your return to the UK. You do not need to take a day 8 test, you do not need to self-isolate. You should follow government advice if your test is positive.
Unvaccinated/Partially vaccinated - PCR test on or before day 2 & day 8 - with a 10 day self-isolation quarantine. You can cut the quarantine to 5 days with the ‘test to release scheme’
Children aged 5 and above will follow the same testing requirements of any accompanying adult
If You're Returning to Northern Ireland, Scotland or Wales:
Please visit the below webpages as certain requirements for testing upon your return may differ.
Northern Ireland: https://www.nidirect.gov.uk/articles/coronavirus-covid-19-travel-advice
As listed above, we have provided information about two independent testing providers. You should check that their provision of tests and timings suits your requirements before making a purchase. You will need to order your post-holiday tests before you go and you will need to include the details of them on your passenger locator form.